All Systems Operational

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Welcome to the status page for Apsis One, where you will be able to see current and historic incidents on the platform.

You can subscribe to email updates for issues with general impact on the Apsis service, while minor incidents only affecting active users will be shown in the Apsis platform and here only. Feel free to contact our support through the in-app chat, at support@efficy.com, or by phone if you have any questions.

Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
100.0 % uptime
Today
Accounts, Users, Login, Permissions Operational
90 days ago
100.0 % uptime
Today
Audience Operational
90 days ago
99.95 % uptime
Today
Email Tool Operational
90 days ago
99.71 % uptime
Today
File Import Operational
90 days ago
100.0 % uptime
Today
Form Tool Operational
90 days ago
100.0 % uptime
Today
General ? Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Marketing Automation Tool Operational
90 days ago
100.0 % uptime
Today
SMS Tool Operational
90 days ago
100.0 % uptime
Today
Website Tool Operational
90 days ago
100.0 % uptime
Today
Email Delivery Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
Event tool Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 27, 2024

No incidents reported today.

Apr 26, 2024

No incidents reported.

Apr 25, 2024
Issues with scheduling emails from APSIS One
Resolved - All looks good and the patch has now been rolled out also to our APAC environment.
The incident has been resolved.
Apr 25, 21:25 CEST
Monitoring - A patch has been successfully tested and rolled out to our Production EU environment. Awaiting confirmation that the incident has also been resolved for our APAC environment.
Apr 25, 20:55 CEST
Update - Local and stage environment testing have been successful and we're now proceeding for a final QA test on the stage environment before rolling it out to production.
Apr 25, 20:05 CEST
Update - While QA testing the developed patch, we unfortunately discovered some issues with it. Further troubleshooting is ongoing to resolve those.
Apr 25, 18:16 CEST
Update - We have developed a patch that we believe will resolve this issue. Deployment to our stage environment is in progress and QA testing will start shortly.
Apr 25, 17:44 CEST
Update - Team continuous their work on developing a fix - more information expected soon
Apr 25, 15:20 CEST
Identified - Problem is identified and incident response team is developing fix - it is recommended not to use split sendings until this incident is resolved.
Apr 25, 10:38 CEST
Update - We have confirmed bulk sendings are working as designed - currently the identified impact is related to split-sending for few of our customers.
Apr 25, 09:12 CEST
Update - We are investigating if the impact affects all accounts or only specific sendings - so far data suggest only small part of sendings are affected.
Apr 25, 09:07 CEST
Investigating - We've identified an issue with scheduling emails from APSIS One - there is a miscommunication between our audience service and email tool that prevents sendings from being processed gracefully. Incident response team is investigating it.
Apr 25, 09:03 CEST
Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024
Audience attribute deletion issue
Resolved - The fix has been deployed in production, and we have confirmed that the deletion of attributes from profiles is now functioning as expected. Incident is now resolved.
Apr 18, 15:10 CEST
Monitoring - The fix has been implemented and verified that it's working in our test environment. Deployment to production is currently in progress.
Apr 18, 14:58 CEST
Identified - We have identified an issue in Audience related to deletion of attributes from profiles.
Deletion of attributes from profiles fails if the attribute can be used as a profile key (for example email, phone, crmid, cookieid). This applies to all use cases (through UI, API, integrations etc).

Our Developers are working on a fix.
Apr 18, 11:50 CEST
Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

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