Reports not updating data
Update - We are continuing to investigate this issue.
May 15, 2023 - 16:41 CEST
Investigating - There is currently a delay before sending statics show up in reports.
There is no data loss, and most data can be accessed using segments.
We will investigate what is causing the issue
Mar 23, 2023 - 09:30 CET

About This Site

Welcome to the status page for Apsis One, where you will be able to see current and historic incidents on the platform.

You can subscribe to email updates for issues with general impact on the Apsis service, while minor incidents only affecting active users will be shown in the Apsis platform and here only. Feel free to contact our support through the in-app chat, at support@efficy.com, or by phone if you have any questions.

Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
100.0 % uptime
Today
Accounts, Users, Login, Permissions Operational
90 days ago
100.0 % uptime
Today
Audience Operational
90 days ago
100.0 % uptime
Today
Email Tool Operational
90 days ago
99.68 % uptime
Today
File Import Operational
90 days ago
100.0 % uptime
Today
Form Tool Operational
90 days ago
100.0 % uptime
Today
General ? Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Marketing Automation Tool Operational
90 days ago
100.0 % uptime
Today
SMS Tool Operational
90 days ago
100.0 % uptime
Today
Website Tool Operational
90 days ago
100.0 % uptime
Today
Email Delivery Infrastructure ? Operational
90 days ago
99.72 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 31, 2023

No incidents reported today.

May 30, 2023
APSIS One is currently unable to send out Emails due to outage in data centre
Resolved - We are caught up on the sending queue in the system, and process incoming sending's within expected time frames.

Incident resolved!
May 30, 13:26 CEST
Update - Most of the emails in the queue have been sent out, and the system are soon ready to handle new sending's.
May 30, 13:16 CEST
Update - We are continuing to monitor for any further issues.
May 30, 13:14 CEST
Monitoring - We see that we are processing sending's and successfully delivering them again.

All scheduled sending's will be sent.

We will continue to monitor the systems.
May 30, 11:18 CEST
Update - The provider claims they have identified the root cause and is working on a fix.

We are waiting for the fix to be announced so we can test the systems.
May 30, 10:46 CEST
Update - We are still encountering Email delivery infrastructure issue.

The root cause seem to be for one of our server providers, they are working on solving the issue.
May 30, 10:22 CEST
Update - We continue to investigate the situation.

Our infrastructure is currently broken due to a service provider.
We are reaching out to them trying to help their investigation in order to speed up recovery of the functionality.

At the same time we are looking at alternative options for the services.
May 30, 09:01 CEST
Identified - We're currently having issues sending out emails from APSIS One, due to an outage in the data centre that is hosting our Delivery Infrastructure. We're working with our hosting partner to get more information and a timeline on when the issue can be resolved.
May 30, 06:00 CEST
May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023
Marketing Automation - Delay in timer nodes
Resolved - There is a delay in processing Marketing Automation nodes which are set to trigger based on time
May 27, 07:00 CEST
May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023

No incidents reported.

May 23, 2023

No incidents reported.

May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.

May 19, 2023

No incidents reported.

May 18, 2023

No incidents reported.

May 17, 2023
Issues with email sendings in APSIS One
Resolved - There are no signs of any issues with email tool anymore. Situation is resolved.
May 17, 11:10 CEST
Monitoring - We were able to identify the issue and apply necessary fix. All functionalities should be back. We are monitoring the situation.
May 17, 11:05 CEST
Update - When creating a sending and clicking 'Send' button new sending is not being created and user is redirected to Wizard again.
May 17, 10:46 CEST
Investigating - We are currently experiencing issues with sending emails from APSIS One. Incident response team is investigate it now.
May 17, 10:44 CEST
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