All looks good and the patch has now been rolled out also to our APAC environment. The incident has been resolved.
Posted Apr 25, 2024 - 21:25 CEST
Monitoring
A patch has been successfully tested and rolled out to our Production EU environment. Awaiting confirmation that the incident has also been resolved for our APAC environment.
Posted Apr 25, 2024 - 20:55 CEST
Update
Local and stage environment testing have been successful and we're now proceeding for a final QA test on the stage environment before rolling it out to production.
Posted Apr 25, 2024 - 20:05 CEST
Update
While QA testing the developed patch, we unfortunately discovered some issues with it. Further troubleshooting is ongoing to resolve those.
Posted Apr 25, 2024 - 18:16 CEST
Update
We have developed a patch that we believe will resolve this issue. Deployment to our stage environment is in progress and QA testing will start shortly.
Posted Apr 25, 2024 - 17:44 CEST
Update
Team continuous their work on developing a fix - more information expected soon
Posted Apr 25, 2024 - 15:20 CEST
Identified
Problem is identified and incident response team is developing fix - it is recommended not to use split sendings until this incident is resolved.
Posted Apr 25, 2024 - 10:38 CEST
Update
We have confirmed bulk sendings are working as designed - currently the identified impact is related to split-sending for few of our customers.
Posted Apr 25, 2024 - 09:12 CEST
Update
We are investigating if the impact affects all accounts or only specific sendings - so far data suggest only small part of sendings are affected.
Posted Apr 25, 2024 - 09:07 CEST
Investigating
We've identified an issue with scheduling emails from APSIS One - there is a miscommunication between our audience service and email tool that prevents sendings from being processed gracefully. Incident response team is investigating it.